In this issue: Microsoft Teams contact centre integration, Top call center metrics your organization should care about, Troubleshooting Amazon Connect, and more. 📌Featured Content A Look Inside the Contact Center of the Future — www.infosys.com Infosys Whitepaper: In this paper, we intend to throw light on the key principles and the technology…

In this issue: Twilio vs Vonage, Contact Center AI: Hype or Hope, Enhanced unified Communication qoe through Software-defined networking, and more. 📌Featured Content The UC Platform Wars Have Arrived | No Jitter — www.nojitter.com Recent industry events point to more UC vendors adopting a platform approach as market competition heats up. 🎆News & Releases

In this issue: Zoom Contact Center unveils new features, Inform your NLP contact centre investment, the end of PRI, and more. 📌Featured Content Vendors Use AI to Boost Customer Experience in the Contact Center | No Jitter — www.nojitter.com …

In this issue: Best IVR Testing Tools, How to Port a VoIP Number, Amazon Connect Outbound Campaigns, and more. 📌Featured Content Conversational AI Drives Enhanced Customer Service in Contact Centers — www.druidai.com Conversational AI provides contact centers with enhanced Customer Service without compromising the human-like quality of customer interactions. 🎆News & Releases

In this issue: 5 Crucial Steps to Combining UCaaS with CCaaS, 5 Essentials to Track to Guarantee Chatbot Success, Customer Experience Live, and more. 📌Featured Content Best Small Business Phone Services of November 2022 — getvoip.com We have the complete small business phone service breakdown in 2022. Compare solutions starting at $15/mo/user. 🎆News & Releases

In this issue: Beginner’s Guide to Call Center Testing, Augmented Voice Intelligence, Conversational AI at Genesys, and more. 📌Featured Content CCaaS Adoption to Accelerate | No Jitter — www.nojitter.com Recent announcements and economic changes will accelerate the adoption of CCaaS. 🎆News & Releases

In this issue: CPaaS vs CCaaS, Conversational AI, 7 best practice tips for successfully implementing IVR, and more. 📌Featured Content 6 Benefits of Moving Your Contact Center to the Cloud | No Jitter — www.nojitter.com …

In this issue: Twilio vs Five9, What is CSAT, Voicebot Design Considerations, and more. 📌Featured Content Customer experience and the future of work | MIT Technology Review — www.technologyreview.com Major trends such as the impact of covid-19 on accelerating digital commerce, remote and hybrid working, and changing employee expectations driving the…

In this issue: 3 Vital Voice Considerations for the Modern Contact Centre, Cisco Webex vs Microsoft Teams, Contact Centre AI (CCAI) Use-Cases, and more. 📌Featured Content How the Contact Centre, AI & Automation and CRM Landscape is Converging — www.callcentrehelper.com Tim Pickard at Sabio explains how the contact centre, AI &…