Contact Center Technology Weekly Digest — Issue #16
In this issue: How to Build a Chatbot, Rethinking On-Premises with Hybrid and Multicloud, Introducing the All-New Webex Contact Center, and more.
How to Build a Chatbot: The Definitive Guide | RingCentral UK Blog — www.ringcentral.co.uk
s ecommerce and technology continue to evolve, so too do the demands of consumers. While customers were once happy with a phone call to customer servi
Rethinking On-Premises with Hybrid and Multicloud — www.genesys.com
Learn how your can keep your best-of-breed tech stack and reap the benefits of cloud in our upcoming webinar on Feb. 17, 2021.
How to Affordably Integrate your Applications with a Cisco Contact Center — www.callcentertimes.com
This blog post is a practical and easy-to-read introduction to integrating CRM, Service Desk, or any other line of business applications with Cisco Contact Centers and thereby also an introduction to enabling automation for agents and supervisors.
Having voice trouble with your VPN for WFH?
www.linkedin.com
With the challenges of the past year there have been many efforts made to enable employees to work from home. In many cases companies have used VPNs to connect data systems and sometimes voice systems.
CxEngage Video: Setting a New Bar for Customer Engagement in the Contact Center | Serenova — www.serenova.com
CxEngage Video: Setting a New Bar for Customer Engagement in the Contact Center Product News
Genesys and Limitless Launch New Digital Experience for Consumers | Genesys — www.genesys.com
Press Release
Anywhere365 Connects Contact Centers to Microsoft Teams | No Jitter
www.nojitter.com
Dialogue Cloud recently became the first cloud contact center solution certified for Microsoft Teams. Here we take a closer look at Anywhere365.
12 Key Steps for Contact Center Cloud Migration — www.linkedin.com
How things stand The contact center of today is a product of its evolution over the past couple of decades and as such, it is often the case where it has become a rather complex solution of different vendors and legacy on premise applications that can be tricky to almost impossible to change without
Introducing the All-New Webex Contact Center: The technology enabling the future of CX | Cisco Virtual Events
video.cisco.com
Cisco has re-defined the standard for the next generation contact center platform with the all-new Webex Contact Center.
With Voice Identification, You Know Who’s Calling | NICE — www.nice.com
Voice Identification is a biometric technology that enables call centers to authenticate each caller before they provide service.
