📰Contact Center Technology Weekly Digest — Issue #72

In this issue: 5 Crucial Steps to Combining UCaaS with CCaaS, 5 Essentials to Track to Guarantee Chatbot Success, Customer Experience Live, and more.

📌Featured Content

Best Small Business Phone Services of November 2022getvoip.com
We have the complete small business phone service breakdown in 2022. Compare solutions starting at $15/mo/user.

🎆News & Releases

Puzzel acquires S2 Communicationsdirectorsclub.news
Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of the Swedish Outbound Sales platform, S2. Bringing S2’s sales intelligence solution into the Puzzel Customer Service platform will help Puzzel’s customers improve customer service experience by adding the

Infobip Adds SMS, WhatsApp Features for Adobe Commerce

www.customerzone360.com
Cloud communications company Infobip announced SMS and WhatsApp messaging capabilities are now included for Adobe Commerce users. Service agents can connect with customers across journey

Jabra Evolve2 True Wireless Earbuds for Hybrid & Remote Working — Contact-Centres.comcontact-centres.com
Jabra unveils professional, pocketable true wireless earbuds engineered for hybrid and remote working — Evolve2 Buds

📰Other Insights

5 Crucial Steps to Combining UCaaS with CCaaS — UC Todaywww.uctoday.com
UC Today reports on the latest technology news from around the globe. Read similar Unified Communications news to ‘5 Crucial Steps to Combining UCaaS with CCaaS’ here

Chatbot Analytics: 5 Essentials to Track to Guarantee Chatbot Success | CustomerThinkcustomerthink.com

Whether you provide Software as a Service (Saas) or eCommerce, you should use analytics to track data regarding the performance of your chatbot. Plus, retrieving this data alone is not much use. You should also know how to interpret it to provide valuable insights that can then be used to improve the functionality of your chatbot and, consequently your customer’s experiences.

🛠️Technical

Twilio delivers API-driven customer engagement platformwww.techtarget.com
Twilio debuts Engage customer engagement platform, which merges Flex customer service and messaging with the Segment customer data platform.

📻Podcast & Video

Podcast — Voice agents VS. Chatbots: Where does the difference lie?podcasts.google.com

The post Voice agents VS. Chatbots: Where does the difference lie? appeared first on AI Virtual Voice Experts with Google Dialogflow CX — CCAI — Nu Echo.

📆Upcoming Events

Customer Experience Livewww.customer-experience.live

8–9 November

The Grand Hotel Birmingham

💼Job Openings

Genesys Cloud Architect

www.linkedin.com

Infosys Stockholm, Stockholm County, Sweden On-site

Good job for making it this far, until next time — stay safe!

If you enjoyed this newsletter, please send me feedback and share with others!

#contactcenter #ccaas #cx

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CX & UCC • Contact Center Solutions • Author of the Contact Center Newsletter

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Edon Abdulovski

CX & UCC • Contact Center Solutions • Author of the Contact Center Newsletter